Artificial intelligence (AI) is transforming records management across government agencies, offering the promise of automation, efficiency, and improved compliance. As one technology leader told CIO Magazine, “There is not much that isn’t being impacted or at least assessed to see how AI can be adopted. Everything from data processing, marketing, customer support, business content/records, as [...]

We’ve written previously about the many ways U.S. government agencies are pilot testing or outright starting to use AI in records management. However, for records managers still trying to understand or build the business case for adopting AI-powered tools, it might be helpful to do a deeper dive into the specific ways that AI can [...]

Records management in government is a pivotal function. Without properly maintained records, government agencies would be unable to function, much less successfully execute their mandates. Unfortunately, records management is also an incredibly challenging and increasingly complex task, especially as the sheer volumes of government records, as well as requests for public access to those records, [...]

The digitization of government records isn’t always as simple as slapping a piece of paper onto a scanner. Many records require special handling because the nature or condition of the record makes them particularly delicate or fragile. This can range from century-old records inscribed on paper as thin as onion skin to three-dimensional artifacts that [...]

Integrating artificial intelligence (AI) into records management can vastly improve efficiencies, streamline workflows, and ensure better compliance. However, the complexity and unevenness of AI implementations can be daunting, especially in a field where data security, regulatory compliance, and precision are paramount; and investments in AI can be challenging to implement in a way that generates [...]

The U.S. National Archives and Records Administration (NARA) has long been the custodian of the nation's most precious historical documents and records. In recent years, NARA has been at the forefront of a significant shift as federal agencies across the country have raced to meet the June 30, 2024, deadline for converting to electronic records [...]

In our first article in this series about open and transparent government initiatives, we asked why U.S. government agencies seem to be growing less open (meeting fewer records requests than previously). In our second article, we looked at solutions: how to retrieve and produce records on demand more easily and quickly. Today, we’re going to [...]

As federal agencies increasingly turn to cloud-based solutions to meet their growing technological and operational needs, selecting the right cloud service provider (CSP) for any given application is critical. To help with this complex, high-stakes process, the Federal Risk and Authorization Management Program (FedRAMP) certification program both offers a broad pool of potential vendors and [...]

The Power of AI: Artificial Intelligence (AI) is increasingly being integrated into many sectors of government, and records management is no exception. For instance, the National Archives and Records Administration (NARA) has tested AI to help with the classification and retrieval of digital records, aiming to improve efficiency by automating processes that are typically labor-intensive. [...]

Administering IT assets and technology investments is a critical yet resource-intensive process. Here, we’re talking about the administrative side of IT—planning, deploying, maintaining, and eventually decommissioning IT assets—rather than the day-to-day use of the technology. This administrative aspect is essential for ensuring that IT infrastructure remains secure, up to date, and capable of meeting regulatory [...]